At Narvan, your satisfaction is our priority. Please review our policy below for complete details regarding product exchanges.
Final Sale Policy
All items are final sale. Refunds are not available under any circumstances.
Delivery Timelines
Our standard delivery time is 5-7 working days. We always aim to deliver your orders even sooner than the estimated timeframe. If you have any questions or need assistance, please contact us.
Exchanges & Returns
• A one-time exchange is allowed within 7 days of receiving the item, provided that:
• The item is unworn, unwashed, unaltered, and with original tags attached.
• Items once purchased cannot be returned, unless found to be of defective quality.
To initiate an exchange, contact us at:
📧 customersupport@thenarvan.com
📞 +92-300-3444447 (Available Monday–Saturday, 10:30 AM – 5:00 PM)
Additional Exchange Terms
If an item’s price has been reduced due to a promotion, the exchange will only be processed at the discounted price.
Used or mishandled items will not be accepted.
Any claims for damaged items must be made within 3 days of purchase or delivery (for online orders).
Please allow up to 3 weeks for processing your exchange or claim.
Exceptions
No exchanges will be accepted during sale or promotional periods.
Items purchased on promotion are not eligible for exchange.
Accessories including jewelry, undergarments, bags, sunglasses, and belts are non-exchangeable.
Defective Items:
To raise a claim for a defective item, please share clear photos and video evidence with our customer success team via WhatsApp at +92 300-3444447.
Our team will analyze the issue and provide further instructions based on the nature of the defect.
Claims will not be processed if:
- Raised after 7 days of delivery
- The item is found to be worn, washed, altered, or missing tags
Refunds for Defective Items:
Refunds for defective items will be issued as an online store credit (voucher code), which can be used for any future purchase on our website.